Exam Questions ITIL-4-Specialist-High-velocity-IT Vce | Certificate ITIL-4-Specialist-High-velocity-IT Exam

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets. How can the collaborate and promote visibility' guiding principle be applied to this situation?

Answer:

Explanation:
By being transparent about constraints and managing expectations

NEW QUESTION # 30
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict

A. 3 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 2

Answer: C

NEW QUESTION # 31
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Answer:

Explanation:
Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

NEW QUESTION # 32
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Change enablement
B. Service request management
C. Incident management
D. Problem management

Answer: B

NEW QUESTION # 33
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

A. Onboard and Co-create
B. Design and Transition
C. Explore and Improve
D. Engage and Deliver

Answer: A

NEW QUESTION # 34
......

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Exam Questions ITIL-4-Specialist-High-velocity-IT Vce | Certificate ITIL-4-Specialist-High-velocity-IT Exam

Certificate ITIL-4-Specialist-High-velocity-IT Exam | ITIL-4-Specialist-High-velocity-IT Test Torrent

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

Exam Questions ITIL-4-Specialist-High-velocity-IT Vce: ITIL 4 Specialist: High-velocity IT Exam - Latest Peoplecert Certificate ITIL-4-Specialist-High-velocity-IT Exam

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